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Terms & Conditions

Please ensure that you read the terms and conditions of sale carefully prior to purchasing from Keple Ltd. Any purchase made or registration of personal details is deemed acceptance of these terms.

 

Terms of sale

All prices are quoted in UK Sterling and are inclusive of VAT. Prices exclude delivery costs which will be added at checkout (please view Delivery Information).

If you order goods from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Payment will be debited from your account at the time of purchase, or soon thereafter. We accept payment by Visa, MasterCard and Maestro credit and debit cards and payments are securely processed by PayPal and additionally by 3d-Secure. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure. However, if we are not negligent, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to the data you provide when accessing our site.

On rare occasions, order confirmation emails are misdirected as spam by incoming mail servers. Therefore, if you do not immediately receive an order confirmation email, please check your junk folder. We are of course happy to resend confirmation via a non-automated email. Please contact our customer service team.

You may cancel your order at any time so long as the item(s) have not been dispatched. You will be refunded in full.

We may refuse to process a transaction or to dispatch the order for any reason or refuse service to anyone at any time at our sole discretion.

 

Product information

All products are subject to availability and we reserve the right to withdraw products at any time and /or remove or edit content on this website. Despite our very best efforts to ensure product information is current and correct, we cannot guarantee the absence of errors. If there is a clear error or omission in the product description, we will notify you prior to dispatch of your order and refund you in full if you wish to cancel your order once the information has been corrected and applied to your order.

Product imagery is offered as good representation of the product but, for reasons beyond our control, we cannot be responsible for the colour accurateness of products viewed online or on printed media. Made to order / fully personalised products may differ slightly from product imagery but are a result of the handmade nature of these products. Please note that due to the bespoke nature of made-to-order products, we are unable to offer refunds on these items unless they are found to be faulty. In this rare circumstance, you will be offered a full refund or the chance to receive a replacement.

 

Stock shortages

If stock is unavailable and your order cannot be fulfilled, we will notify you with the option to claim a full refund or agree to wait until the product becomes available.

 

Delivery

Orders, under normal circumstances and circumstances within our control, should arrive within 3-5 days for standard items. Processing of the order takes 1 working day which means your order will be dispatched tomorrow if you place an order today. You will be advised of any delay or if the item is not available. All our UK mainland deliveries are made via Royal Mail and the charges are based on Royal Mail charges. Delivery to other areas will be sent via Royal Mail or an international courier of equal service. If you require delivery with full tracking, please get in contact. Please see our Delivery Information for further details & estimated costs.

 

Free delivery

All orders over £20 will be subject to free delivery so long as delivery is made to a UK mainland address.

 

Returns

If for any reason you are unhappy with your purchase, we will be happy to offer a full refund. We ask that you contact us within 7 working days of receipt on 00442038765595 Monday – Friday 9am-5:30pm or by email via contact form on this website. All items should be returned within 20 days of receipt in a resaleable condition. Where possible, we would ask that you return the item(s) with the original packaging. With the exception of faulty items or goods damaged in transit, we are not responsible for return postage. Return items to: Keple Ltd Unit C25B Parkhall Business Centre 40 Martell Road London SE21 8EN United Kingdom unless otherwise advised.

 

Faulty goods or goods damaged in transit

In the unlikely event that a parcel arrives damaged or faulty, you must contact us within 7 working days of receipt on 00442038765595 Monday – Friday 9am-5:30pm or by email via contact form on this website. All items should be returned within 20 days of receipt. The option to receive a replacement or a full refund to your card, including the cost of return postage, will be given. Please see above for information on how to return goods.

 

Copyright & trademarks

"Keple" is registered trademark with Intelectual Property Office which is an operating name of the Patent Office in UK. Trademark number: UK00003109633. All product names, logos, and brands are property of their respective owners. All company, product and service names used in this website are for identification purposes only.

 

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Keple and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Keple. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Keple takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. We reserve the right to amend these terms and conditions at any time.

This does not affect your statutory right.

 

Law & jurisdiction

Contracts for the purchase of goods or services through our Site  shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England.

 

Customer services and support

If you have any further queries, please contact us via contact form on this website. Alternatively, call us on 00442038765595 Monday – Friday 9am-5:30pm GMT. All calls will be charged at standard rate. We will endeavour to respond to all complaints within 5 working days.