Privacy Policy
Last updated: 29 October 2026
This policy explains how Keple Ltd uses personal data when you visit keple.com, contact us, or deal with us as a customer, supplier or partner.
Who we are
Keple Ltd ("Keple", "we", "us") is registered in England and Wales, company number 09474989. We are the controller of the personal data described here.
UK address: Unit C01, Parkhall Business Centre, 40 Martell Road, London, SE21 8EN
EU address: Glaubico 22, Vilnius, LT-14188, Lithuania
Privacy contact: privacy@keple.com
Purchases are made on Amazon
Keple products are sold only through Amazon. Amazon collects and controls your payment and account details under its own privacy notice. We receive only the order information Amazon passes to us so that we can deliver your order, handle returns and provide support. We use it for those purposes only and keep it no longer than we need to, in line with Amazon's data protection requirements and our legal and tax obligations.
What we collect and why
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What we collect: your name, email address, message and order number.
Why we use it: to answer your enquiry.
Our lawful basis: legitimate interests (running our business).
How long we keep it: 24 months after the last contact.
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What we collect: your name, delivery address, order details and any messages sent through Amazon.
Why we use it: to fulfil, support and refund your order.
Our lawful basis: contract, and legal obligation for tax records.
How long we keep it: only as long as needed for the order, returns and legal duties.
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What we collect: the technical details your browser sends automatically, such as your IP address, which our website host processes to deliver the pages. We do not use tracking tools or analytics on keple.com.
Why we use it: to deliver the pages and keep the site secure.
Our lawful basis: legitimate interests (running a secure website).
How long we keep it: only as long as our website host keeps its standard server logs.
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What we collect: your business contact details and our correspondence.
Why we use it: to manage our relationship with you.
Our lawful basis: legitimate interests, or contract.
How long we keep it: the length of the relationship plus 6 years.
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What we collect: your name, contact details, report details and any photos.
Why we use it: to investigate and meet our product safety duties.
Our lawful basis: legal obligation and legitimate interests.
How long we keep it: as long as product safety law requires.
Who we share it with
Amazon, and its logistics network, to deliver orders and handle returns.
Service providers who support us, such as our email and website hosting providers.
Professional advisers such as accountants and lawyers.
Regulators, courts and law enforcement when the law requires it.
Providers act on our instructions and may use your data only to provide their service to us.
Transfers outside the UK
We operate in the UK and the EU. Where data is sent to a country without a UK adequacy decision, we use approved safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
Cookies
keple.com does not use advertising, analytics or tracking cookies, and we do not track you across the web. Our website platform may set a small number of strictly necessary cookies to keep the site secure and working. These do not identify you and need no consent. If we ever add analytics or other non-essential cookies, we will ask for your consent first and update this policy. You can block or delete cookies at any time in your browser settings.
Your rights
Under UK and EU data protection law you may ask us to:
give you a copy of your data
correct inaccurate data
erase your data
restrict or object to our use of it
move your data to another provider
withdraw consent you gave us
Email privacy@keple.com and we will respond within one month. We may ask you to confirm your identity first. If you are unhappy with our response, you can complain to the Information Commissioner's Office at ico.org.uk (helpline 0303 123 1113) or to the data protection authority in your own country.
Security
We protect personal data with access controls, encrypted connections and limited staff access. No online service is completely secure, so please do not send us payment card details or other sensitive information by email.
Children
Our website is not aimed at children, and we do not knowingly collect their personal data.
Changes to this policy
We will post any update on this page and change the date above.