Returns, refunds and terms of sale

Last updated: 29 October 2026

Keple products are sold only through Amazon. Payment, delivery, returns and refunds are all handled by Amazon, so the process is the same as for any other Amazon order. We stand behind every product and will help if something is wrong.

How to return an item

  1. Open Your Orders on the Amazon store where you bought the item.

  2. Select Return or replace items and follow the steps.

  3. Print the label or choose a drop-off point, then send the item back as instructed.

Use the Amazon Returns Centre for your country:

  1. United Kingdom amazon.co.uk

  2. Germany amazon.de

  3. France amazon.fr

  4. Netherlands amazon.nl

  5. Belgium amazon.com.be

  6. Italy amazon.it

  7. Spain amazon.es

  8. Sweden amazon.se

  9. Poland amazon.pl

  10. Ireland amazon.ie

  11. United States amazon.com

  12. Canada amazon.ca

  13. Mexico amazon.com.mx

Faulty, damaged or not as described

Select Contact seller in Your Orders and tell us what went wrong, with a photo if you can. We reply daily and will arrange a replacement or refund.

Your legal rights

Nothing on this page limits your statutory rights, including those under the UK Consumer Rights Act 2015, the UK Consumer Contracts Regulations 2013 and EU consumer law. Amazon's return window may be longer than the legal minimum, so check the terms on your Amazon store.

Warranty

Keple products carry a 12-month warranty against manufacturing faults from the date of delivery. This is in addition to your legal rights.

Website terms of use

The content of keple.com, including text, images and the Keple name and logo, belongs to Keple Ltd or its licensors and may not be copied or reused without our written permission. We take care to keep the site accurate, but product details can change and we cannot guarantee every page is complete or current. We are not liable for loss arising from your use of the site, except where the law does not allow us to exclude liability. These terms are governed by the laws of England and Wales. If you are a consumer living elsewhere, you keep the protection of your local consumer law.